Utility

Find here a few infos, which you might find useful before departing on your holiday with us.
For further information or enquiries, do not hesitate to contact us; we are here for you!
HOTEL
GOOD TO KNOW A TO Z
BEAUTY TREATMENTS

The beauty spa is open every day from 2.30 to 7.30 p.m. We recommend you to book your appointments before your arrival, directly on our website or by writing us an e-mail to info@hotelmonteginer.com. In case of cancellation in the 24 hours before the treatment, we need to charge 50% of the treatment cost. In case of late arrival, we need to charge 100% of the cost. The prices are per person.
BOOKING CANCELLATION

For your safety: in case of lockdown or other impediments related to Covid19 cancellation will be free of charge and the down payment will be refunded or become a voucher usable within one year

Our standard cancellation policy is: in case of cancellations made 30 days before the date of arrival, the amount of the deposit can be used as a discount on the price of a subsequent holiday (of the same lenght of stay) to be taken within the current year. The deposit is not refunded in case of cancellations made after this date.

In case of early departure or postponed arrival, the whole stay will be charged.
BOOKING CONFIRMATION

Once you have paid a deposit of 30% of the total price, your booking is confirmed (to be paid within 7 days after the confirmation).
CHECK-IN & CHECK-OUT

Check in is possible after 3 p.m. We kinldy ask you to let us know if you arrive after 8 p.m. Check out is possible within 10 a.m. In case of early departure, we cannot reimburse you for your remaining holidays.
COMMON AREAS

For your safety: we and our staff will use all the precautions and devices necessary to guarantee you a stay in total hygiene and safety.
We will ask you to help us by implementing responsible behavior, observing the hygiene rules and indications provided by our staff, and adopting simple hygiene rules, such as wearing the mask in the common areas and maintaining the social distance of 1 meter. You will find numerous dispensers for hand disinfection in our hotel.
PAYMENT

For the overnights payment we accept payment in cash (up to 1.999 €). It's possible to use ATM cards and credit cards (except for American Express).
PETS

Pets are not allowed in Hotel, but you can take your four-legged friends with you and stay in our apartments located next to the Hotel. However, please understand that pets are not allowed in the common areas.
POOL

The pool is open every day from 8 a.m. until 7.30 p.m. If you are visiting with your children, please make sure to supervise them whenever they are in the pool area.

For your safety: access to the pool is limited and by reservation only in order not to exceed the maximum number of people allowed.
RESTAURANT

Breakfast: from 7.30 to 9.30 a.m.
Dinner: it is possible to start between 7 and 8.30 p.m.

For your safety: The tables are arranged to guarantee the required distance of safety. We will adapt our buffet offer within the prescribed guidelines (breakfast, afternoon snacks, salads)
ROOMS DISINFECTION

For you safety: before the arrival of each guest, the rooms will not only be thoroughly cleaned but also disinfected. In the majority of rooms, we have a controlled ventilation system, which ensures that the rooms are supplied with new air.
SMOKERS

Our Hotel is completely non-smoking.
SPA

The hotel spa is open every day from 2.30 to 7.30 p.m. The saunas and the relaxation area are reserved for adult guests (16+) only.

For your safety: access to the saunas is limited and by reservation only in order not to exceed the maximum number of people allowed.
TOURIST TAX

The tourist tax is € 1,80/day/person (from 14 years old)

Weekly activity
Sunday
 
Difficulty: low
Departure: 9:30 with own vehicle. At the lake there is a refuge where you can eat lunch.
Monday
 
Difficulty: medium
Departure: 9:00 with own vehicle. Parking with fee Not recommended for children.
Tuesday
 
Difficulty: low
included in Full Board.
For those with Half Board, there is a €12.00 surcharge. Departure: 9:00 with own vehicles. Excursion to the Malga (high-altitude summer farm where dairy cattle is grazed in summer) and return to Caprioli Lake at 12:00 for a mixed grill party.
Wednesday
 
Difficulty: low
Departure: 9:30 with own vehicle. If you wish you can eat lunch at the malga.
Thursday
 
Difficulty: medium
Departure: 9:00 with own vehicle. Parking with fee. Not recommended for children. 19:30 aperitif and candle-lit dinner, for children, the Mad Hatter's Dinner Party
Friday
 
Morning: Mountain Biking on the Val di Sole bicycle path
Afternoon: rafting, horseback riding, or flying park.
Saturday
 
Starting at 21:30 in Stube Tyrol there is a presentation of the weekly program and welcoming address.